Frequently Asked Questions
Here you will find the most common questions and answer asked by the users.
Q: How can I sign up for a free Bermuda.com email account?
A: Follow this link and fill out the form, you will be ready to use your account in minutes.
Q: Can I use Outlook or similar email clients with my free account?
A: Yes, you have POP3 access to your email account and you can set it up on any email client available.
Q: How do I set up my account on my email client using POP3
A: The most basic settings you usually need to know are the email servers for incoming and outgoing email. There are 2 options for this
- Use "mail.bermuda.com" for both
- If for some reason the above does not work, try using "pop3.bermuda.com" as the incoming and "smtp.bermuda.com" for the outgoing
Below you can find a list of documents with detailed instructions for some of the most popular email clients. Please select and download the one that fits your needs.
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Windows: |
Mac: |
You will need Adobe Reader:
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Q: I can´t send emails from my computer, what can I do?
A: Sometimes the ISP´s (Internet Service Providers) block the default port used to send emails in an effort to prevent SPAM. There is an alternate port to use when this happens, the only thing you need to do is change it from "25" to "587". You can find detailed instructions on how to do this on the last page of each document form the question above. Select your prefered client, download the document and follow the instructions.
Q: Is there a User Manual available?
A: Yes, you can download a PDF version of the User Manual HERE , there is also a help Button on the upper right corner of your webmail page with the same information.
Q: Can I syncronize my contacts from Outlook with my bermuda.com webmail account?
A: Yes, can install the Sync Plugin for Outlook (only 2007, 2003 and 2000) and syncronize all your contacts, calendar events and tasks. Use this link to download and install. Follow the configuration screen and enjoy.
Q: Is the service free?
A: Yes, Bermuda.com email is completely free of charge
Q: How can I get technical support for my email service?
A: You can open a Support Ticket using the link below, just fill in name and your email and a support staff member will help you solve any issue. Please remember that if the problem is that you can’t log into your account, you should use an alternate email that you can read.
Go to Support System
Q: I used to have an account on Bermuda.com but I can´t log in any more, what can I do?
A: For a short period we will be able to get all your messages back, but after that time you would need to create a new account HERE . If you want your old email back, please open a support ticket HERE that includes your old bermuda.com email using an alternate email where we can contact you and verify some personal information
Q: I have a Blackberry device and I want to use my Bermuda.com email, can I do that?
A: Yes you can, use the same settings found on the question about POP3 that is in this FAQ´s
Q: How can I increase or decrease my SPAM filter settings?
A: Once you are logged into your account, go to the Settings on the top left menu. You will find a set of menu options on the left column, the forth one is for Anti-Spam Settings. Click on the menu and use the first pulldown option to set the sensitivity of your filter.
There are other options here that you can also configure to best fit your requirements
Q: Can I print my messages from the webmail client?
A: Yes you can, when you have a message open, on the right side of the "Reply" button there is a small down arrow, it opens a pull down menu and one of the options is "Print" . This create a print ready version and opens the Print options screen on your computer, just push "Print" and it will happen.